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    FAQ Page

    Customer Service

    You’re always welcome to e-mail us at with any questions or feedback.

    Monday-Friday from 10am-5pm PST

    We ship everywhere within the continental US
    + - How do I find out when new styles are releasing and when?

    You can stay updated with our latest releases by signing up for our newsletter, by following us on social media or by creating a free Winning Rewards Membership account. You can also reach out to us at for more information.

    + - What payment methods do you accept?

    We accept Visa, MasterCard, American Express, PayPal, Capital One and gift cards. We also accept pre-paid credit cards so long as the card has a billing address attached to it.

    We cannot split payments between credit cards. Please note orders are subject to review.

    + - How do I care for my garments

    Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork.

    Cold Wash, Air Dry

    Machine wash in cold water and lay flat to dry. This helps protect the life of the artwork and the shape of your garments.

    Best Bet

    Always check the care and content label for specific information on how to care for your gear.

    + - How do I check the balance of my gift card?

    If you would like to check the balance on your gift card, email us at

    + - What is your return policy?

    We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:

    • An irregular or excessive returns history indicative of “wardrobing”
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
    • Potential fraudulent or criminal activity.

    Returns are accepted within 14 days of order delivery.  All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids.

    Exchange requests are subject to product availability.  If the requested item is no longer available at the time of return processing, a store credit will be issued.

    If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns.

    Return Processing Time Frame: 10-14 business days once the return package is received.

    Sales items are final and are not eligible for returns, refunds, or exchanges.

    If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only.

    Please send your return with your packing slip/invoice to:

    Winning is my World
    1234 Address Street
    San Diego, CA 92120

    + - How do I exchange my order?

    If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above.

    Please note:  Exchanges are not supported if you ordered a wrong size, color, order shipping details were incorrect, or simply doesn’t like the product.

    You will be required to pay for shipping back to Winning Is My World Street Clothing Co item(s) for any exchange or return for refund.  Returns must be unworn, in the state you received them, and in the original packaging.

    If you have any questions, please email us at

    + - How do I cancel my order?

    We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team by emailing us immediately after your order is placed, provide the tracking number and if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible.  In those instances, a refund will be processed once we receive the package back within 30 days of the delivery date.

    + - Do you ship internationally?

    At this time, we do not ship internationally, but we will very soon!